Ordering Online
Is your web
site secure?
Shopping with your credit card with Premium Fire
Pits is guaranteed to be safe and secure.
We take extensive steps to process thousands of
Internet transactions securely and safely. Our secure server software
(SSL) is the industry standard for securing credit card transactions
over the Internet.
This software encrypts all your personal
information into an unrecognizable code that is securely transmitted
from you to us. When this encrypted information reaches our secure
server, we translate it back to its original form and store it safely
offline and inaccessible through the Internet.
To continue our commitment to your security,
every credit card processed is run through an address verification
process to verify that the card is registered to the billing address on
the order.
We are dedicated to providing you with a secure,
worry-free shopping experience.
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Can I order over
the phone?
Absolutely! We understand it's sometimes easier to talk to a
"real person " when placing an order. Call us anytime Monday thru
Friday between 9am and 5pm Central time. Our number is: 605-610-4299.
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Payment
Options
We accept Visa, Mastercard, American Express, or Discover as
forms of payment. It is our policy to not charge your card until we
confirm that your order has shipped. We do, however, obtain an
authorization on your card at the time of your order for the full
amount of your order. Please note that this may appear temporarily as a
charge on your account statement, but it is an authorization only and
usually will go away after 24-48 hours.
Re-authorizations after the initial order
We also obtain authorizations for the outstanding balance of
your order if a) your order partially ships or b) the existing
authorization is about to expire. Should the re-authorization not be
successful, we will contact you for new payment information. If we are
not able to obtain a valid authorization, we reserve the right to
either cancel your order or charge your card for the outstanding
balance of your order. If, after we charge your card as a result of not
being able to re-authorize, you wish to cancel your order, please
contact us and we will refund your card provided that your order has
not yet shipped.
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Online Order
Status (Tracking info and more)
When you place an order with us, you will receive a link that
will allow you to track that order. Once your order ships you will
receive another email with tracking information (if available).
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Confirmation of
orders
After placing an order you will get a confirmation email
within 10 minutes. If you place an order with us and don't get an
confirmation email check your "junk" mail folder - it will probably be
in there; otherwise, shoot us an email and we'll get you set up.
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Tax
You will only be charged tax if you are a resident of South
Dakota. We are required by law to charge sales tax on orders shipped to
South Dakota addresses, which is calculated and itemized during the
online ordering process. No sales tax will be applied to orders shipped
to addresses in other states.
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Price Matching
We offer a Price Match option on almost any
product. We do reserve the right to decline to match a price, but in
most cases we will honor price match requests with other websites.
In order to qualify for a price match
consideration, the following conditions and rules must be met:
1) The product must be in-stock and ready to ship
that day on the lower priced site. Backorders will not be matched and
we do not match prices on items that are out of stock.
2) The item must be EXACTLY the same as the
product you want to order from us. Same color, size, year, model, etc.
3) The product must be the same year. We do not
price match on closeouts from previous years, scratch and dent items,
blems, etc.
4) Coupons and promotional codes may not be used
with price matches, either from our site or from a competitors coupon.
5) Shipping prices will be met as well in the
event that the lower priced site has a more expensive shipping charge.
6) The Product must be orderable online. Online
advertisements are not honored unless the product can be ordered online
through a secure server with a functioning shopping cart.
7) The price match must be completed BEFORE you
order the product from us. No price match requests will be honored on
items that have already been ordered and/or shipped.
If your request for a price match meets all the
above guidelines, feel free to give us a call and we'll let you know if
we can match the price! 99.9% of the time we will
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Shipping
We offer free shipping for orders over $99. Products are
shipped UPS, FedEx Freight, or a similar freight carrier.
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Where we ship
Currently we only ship to addresses within the contiguous
48 states of the US. If you live outside the continental United
States (ie. Canada, Alaska or Hawaii) but you have a stateside address,
we can certainly arrange to ship your order there.
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Delivery times
We are not responsible for shipping delays that are a result
of credit card/billing problems, product availability delays, or order
changes made after the order has been placed. If your order is
received, the inventory is in stock and your credit card information
matches the information you supplied with your order, here is what you
can expect?
UPS Domestic:
Ground - If your order is placed M-F, before 1 P.M. MST, your order
will usually leave our facility the same day you order it. UPS picks up
from our facility at the end of the day during the week, so the
following day is considered shipping day number one. To judge how long
it will take UPS to get your package from our facility to your
doorstep, you can visit UPS.com.
3 Day Select- If your order is placed M-F, before 1 P.M. MST, your
order will usually leave our facility the same day you order it. UPS
picks up from our facility at the end of the day during the week, so
the following day is considered shipping day number one. Your order
will arrive on your doorstep in three days, starting with shipping day
number one.
2nd Day Air- If your order is placed M-F, before 1 P.M. MST, your order
will leave our facility the same day you order it. UPS picks up from
our facility at the end of the day during the week, so the following
day is considered shipping day number one. Your order will arrive on
your doorstep in two days, starting with shipping day number one.
Next Day Air- If your order is placed M-F, before 1 P.M. MST, your
order will leave our facility the same day you order it. UPS picks up
from our facility at the end of the day during the week, so the
following day is considered shipping day number one. Your order will
arrive the day after the order is placed, if your order is placed
before 3P.M. MST.
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on
Saturday, Sunday, or major holidays. The days that UPS is not picking
up or delivering are NOT considered shipping days. When counting up
your shipping days, consider this important information.
*We are not responsible for the performance of shipping companies. Once a package leaves the
facility, it is out of our hands. If you need to file a claim for a
package that was lost during shipping, please contact our shipping
department, and we will file the claim, on your behalf. UPS
only guarantees and accepts claims for fast shipments, (not ground).
Premium Fire Pits is not responsible for damages caused by the shipping company. Please examine all shipments prior to signing for the product. .
USPS:
Priority Mail- We only ship USPS priority mail, which, on average,
takes three shipping days. USPS orders are usually shipped the
following shipping day, (M-F), after the order is placed. Priority Mail
is not guaranteed by Us or the Postal Service. There is no way to track
or file claims for orders shipped with the U.S. Postal Service.
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Method of delivery
The majority of items are shipped via FedEx Ground or UPS, but
forlarger items we might use specialized freight carriers.
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Returns & Exchanges
Returns
We want you to be happy with your order! With some exceptions
(see below), if you are not satisfied with your order you may return it
within 15 days of your receipt of merchandise for a refund of the
purchase price less any shipping fees that were incurred when shipping you the product, and the restocking fee. We do, however, require that you pay
to ship the item back to us and we are not responsible for any damages incurred during return shipping. Here are the exceptions and
clarifications:
Please contact us in order to receive complete instructions on
returning goods. Once we receive your return, please
allow 1-2 weeks for processing.
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Exchanges
We do not accept exchanges, but you can exchange an item by
returning it to us and placing a new order for the item(s) that you
would like in place of the original order.
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