To place an on order on PremiumFirePits.com, please use our
secure online shopping cart powered by Yahoo Store and enter your
credit card information.
However, if you would like to place your order over the phone, please
call us at (605) 610-8148
Should you have any questions regarding any of our products or
services, you can email us 24 hours a day, 7 days a week, at info@PremiumFirePits.com.
Customer care representatives are available by phone and toll free
at (605) 610-8148 from 8am to 6pm CST Monday through Saturday.
The Help Desk
In order to help you in the most efficient way, we offer an great
Help Desk. By going to our contact us page, you can submit a question, make a
recommendation, or get additional help you may require. Once you
send
us an email, your own customer file and ticket number will
automatically be created. Using our help desk
avoids hold times and phone tag, it will also create a paper trail of
your issue and you will be guaranteed a response no later than one
business day.
Our Guarantees and Return Purchases
We pride ourselves in providing high quality products to our
customers and we guarantee that you will be more than satisfied with
your
order. Nevertheless, rest assured that you can return any item that complies with our return policy. We
strive for complete customer satisfaction or we
refuse to accept your money!
Your Satisfaction is what we strive for – We insist that you be
completely satisfied
with what you order from PremiumFirePits.com
Methods of Payment
We accept Visa, MasterCard, American Express and Discover.
We also accept cashier’s checks and personal checks. In the event
you use a personal check or cashier’s check, please send to:
PremiumFirePits.com
2501 S Louise Ave 88812
Sioux Falls, SD 57106
All orders by check or money order will be sent to you upon receipt
of payment.
Delivery Time
Most orders are shipped from our warehouse within 1 business day
from when
the order was placed. Product descriptions may provide a shipping
estimate time to ship. Some of our suppliers ship directly to you so
you may receive your items in multiple shipments. If you require a rush
order, please call us, toll-free (605) 610-8148 to discuss these special
arrangements.
Shipping
PremiumFirePits.com uses UPS Ground and FedEx Freight for most of
the shipping within the United States. We’ve found that this carrier
provides the best value and reliability for our customers. If
you desire more rapid delivery, we can ship 2nd Day Air or Overnight to
almost all destinations. There is an additional cost to ship
overnight or 2nd Day Air and we would be happy to provide you with an
estimate.
Shipments to Canada
We ask that you please call our customer service number regarding
all orders being delivered to Canadian addresses. Since each order and
shipping charge is different, we find it easier to talk on the phone to
complete the order. The customer will be responsible for all duties and
taxes upon delivery of the package.
Sales Tax
There is no sales tax when you order from PremiumFirePits.com.
Yes, that right, 0% sales tax on all orders! (Except SD residents)
Rush Orders
In the event that you would like to request a rush order on any of
the items at PremiumFirePits.com, please call us during normal
business
hours at (605) 610-8148 or send us an email. We will do whatever we can
to accommodate you.
Thank You for Ordering at PremiumFirePits.com
| 
